Privacy Policy
1. Introduction
Redefyne Clinic Limited (“Redefyne”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website at www.redefyne.com, contact us, make an appointment, or use our clinic and aesthetic services.
Redefyne Clinic Limited is responsible for the personal information we collect and use and acts as the data controller for the purposes of UK data protection law.
We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who we are
Redefyne Clinic Limited
Clinic address:
192 Monton Road
Eccles
M30 9PY
United Kingdom
Telephone: 0161 804 1414
Email: emily@redefyne.com
Website: www.redefyne.com
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
3. Information we collect
We may collect different types of personal information depending on how you interact with Redefyne.
Information you provide through our website
When you contact us through our website, we may collect:
First name
Last name
Email address
The contents of your message
Any other information you voluntarily provide to us
Our website currently includes a contact form through which visitors can submit their name, email address and a message.
Redefyne Appointment information
When you request or make an appointment, we may collect information such as:
- Your name and contact details
- Appointment date and time
- Treatment requested
- Appointment history
- Information necessary to administer your appointment
- Information relating to payments and invoices
- Appointments may be arranged through our third-party booking platform, Aesthetic Nurse Software.
- Health and clinical information
If you become a client or patient of Redefyne, we may collect information relevant to providing your treatment or care, including:
- Medical history
- Current and previous treatments
- Allergies
- Medication information
- Relevant medical conditions
- Treatment records
- Clinical notes
- Consultation information
- Treatment photographs where appropriate
- Before-and-after photographs where applicable
- Information about your skin, aesthetic or other treatment needs
- Information relating to your response to treatment
- Health information is considered special category personal data under the UK GDPR and is subject to additional legal protections.
4. How we collect your information
We may collect personal information:
- Directly from you when you contact us
- Through our website contact form
- When you make an appointment
- During consultations
- When you attend the clinic
- Through telephone, email, text message or other communications
- Through our appointment and practice-management systems
- From healthcare professionals or other relevant third parties where lawful and necessary
- Automatically when you browse our website through cookies and similar technologies
5. How we use your information
We may use your personal information to:
- Respond to enquiries
- Answer questions about our treatments
- Arrange and manage appointments
- Provide consultations and treatments
- Maintain appropriate clinical and treatment records
- Communicate with you about appointments and treatments
- Contact you about changes or cancellations to appointments
- Process payments and manage invoices
- Provide aftercare and treatment-related information
- Assess your suitability for particular treatments
- Monitor and improve our services
- Maintain the security of our website, systems and premises
- Comply with legal, regulatory and professional obligations
- Establish, exercise or defend legal claims
- Prevent fraud or misuse
- Send marketing communications where permitted by law and, where required, with your consent
- We will only use your personal information where we have a lawful basis to do so.
6. Lawful basis for processing
Depending on the circumstances, we may rely on one or more of the following lawful bases under the UK GDPR:
Consent. We may rely on your consent where you have actively agreed to a particular use of your personal information, for example certain marketing communications or the use of photographs for promotional purposes.
You can withdraw consent at any time where processing is based on consent.
Contract
We may process your information where this is necessary to provide services to you or to take steps at your request before providing services.
Legal obligation
We may process your information where necessary to comply with a legal or regulatory obligation.
Legitimate interests
We may process information where this is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
Healthcare and treatment
Where we process health information, we will rely on an appropriate lawful basis under Article 6 of the UK GDPR together with an applicable Article 9 condition for processing special category data.
The specific lawful basis and special category condition will depend on the nature and circumstances of the processing.
7. Health and special category information
As an aesthetic and skin-health clinic, Redefyne may need to process information about your health in order to provide safe and appropriate treatment.
Health information is classified as special category data under the UK GDPR and requires additional protection.
We will only collect and use health information where it is reasonably necessary for the provision, management or administration of your treatment or for another lawful purpose.
We will take appropriate technical and organisational measures to protect health and clinical information against unauthorised access, loss, misuse, alteration or disclosure.
8. Photographs
Where photographs are taken as part of your consultation or treatment, they may form part of your clinical or treatment record. We may also ask for separate permission to use photographs for purposes such as:
Website content
Social media
Marketing
Educational material
Before-and-after treatment examples
We will not use identifiable photographs for promotional purposes where we require your consent without obtaining that consent.
Consent for promotional use can be withdrawn at any time, although withdrawal will not affect use that took place lawfully before withdrawal.
9. Who we share your information with
We do not sell your personal information.
Where necessary and lawful, we may share relevant personal information with trusted third parties, including:
- Appointment and practice-management providers
- IT and website service providers
- Website hosting providers
- Payment providers
- Professional advisers
- Accountants and insurers
- Healthcare professionals or other providers involved in your care
- Laboratories or diagnostic providers where relevant
- Regulators and professional bodies
- Government authorities or law-enforcement agencies where legally required
- Other third parties where you have specifically authorised us to do so
- We will only share information that is reasonably necessary for the relevant purpose.
10. Website and Wix
Our website, www.redefyne.com, is hosted using Wix.
Wix provides website hosting and related website functionality and may process certain visitor information on our behalf.
Wix provides tools for website owners to manage privacy compliance, cookies and visitor data.
wix.com
Wix may place essential cookies necessary for the operation and security of the website. Depending on the features and third-party integrations used on the website, additional cookies or tracking technologies may also be present.
support.wix.com
11. Appointment booking
Our website provides an appointment-booking link to Aesthetic Nurse Software, which is used to facilitate appointment bookings.
When you use the external booking system, your information may be collected and processed by that service provider as well as by Redefyne.
You should review the relevant provider's privacy information when using the booking system.
Redefyne remains responsible for the personal information that it controls and processes in connection with your relationship with us.
12. Cookies
Our website uses cookies and similar technologies.
Cookies are small files placed on your device when you visit a website. They can be used to make websites operate correctly, remember preferences, improve performance and, where applicable, analyse website traffic.
Some cookies are essential to the operation and security of the website. Other cookies may be non-essential, including certain analytics or marketing cookies.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
Wix provides functionality that allows website owners to display a cookie banner and obtain visitor consent for non-essential cookies.
support.wix.com
You can manage cookies through your browser settings and, where available, through our website's cookie preferences.
13. Marketing communications
We may contact you about Redefyne's services, treatments, news or offers where permitted by law.
Where consent is required, we will obtain your consent before sending marketing communications.
You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in the communication.
Withdrawing marketing consent will not affect the provision of your treatment or other services.
14. Data security
We take reasonable and appropriate measures to protect personal information.
These measures may include:
- Access controls
- Password protection
- Secure systems and networks
- Encryption where appropriate
- Staff confidentiality obligations
- Staff training
- Physical security measures
- Regular review of security arrangements
- Procedures for responding to suspected data breaches
- No internet transmission or electronic storage system can be guaranteed to be completely secure. However, we take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
15. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with our legal, regulatory, professional, insurance and accounting obligations.
Clinical and treatment records may need to be retained for longer periods than general website enquiries.
The length of time information is retained depends on the type of information and the reason it is held.
When personal information is no longer required, we will securely delete, destroy or anonymise it where appropriate.
16. International transfers
Some of the third-party providers we use may process or store information outside the United Kingdom.
Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.
This may include an adequacy decision, appropriate contractual safeguards or another legally recognised transfer mechanism.
17. Your rights
Under applicable data protection law, you may have the right to:
Request access to your personal information
Ask us to correct inaccurate or incomplete information
Ask us to delete personal information in certain circumstances
Ask us to restrict processing in certain circumstances
Object to certain processing
Request transfer of certain personal information to you or another organisation
Withdraw consent where we rely on consent as our lawful basis
These rights are subject to certain legal conditions and exemptions.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has been handled unlawfully.
The ICO's website is available at ico.org.uk.
18. How to exercise your rights
To exercise your data protection rights or ask a question about how we process your information, please contact:
Redefyne Clinic Limited
192 Monton Road
Eccles
M30 9PY
Email: emily@redefyne.com
Telephone: 0161 804 1414
We may need to verify your identity before dealing with certain requests.
We will respond within the timescale required by applicable data protection legislation.
19. Confidentiality
We take the confidentiality of client and patient information seriously.
Please be aware that ordinary email and website communications may not be completely secure. You should avoid sending highly sensitive medical information through a standard website contact form unless specifically requested by us.
For clinical or medical information, we may provide or recommend a more appropriate communication method.
20. Third-party websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites.
When you leave our website, we recommend reviewing the privacy policy of the third-party website or service you are using.
21. Children's information
Our services are primarily intended for adults unless otherwise specified.
Where we provide services to a person under 18, we will take appropriate steps to process their information in accordance with applicable law and our professional obligations.
22. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or the way we process personal information.
The latest version will be published on www.redefyne.com.
The date at the top of this Privacy Policy indicates when it was last updated.
23. Contact us
If you have any questions about this Privacy Policy, your personal information or how Redefyne processes personal data, please contact us:
Redefyne Clinic Limited
192 Monton Road
Eccles
M30 9PY
United Kingdom
Email: emily@redefyne.com
Telephone: 0161 804 1414
Privacy Policy last updated: 31 August 2026